Get in touch
Contact us
One inbox, real humans. Whether it's a scan that looked off, a billing question or an idea for the app, email us and we'll reply within 2 business days — usually much faster.
Works for everything — support, billing, refunds, feedback and press. For account or billing questions, write from (or mention) the email address you use to sign in so we can find your account right away.
Support
Scan problems, sign-in issues, or anything not working as it should. Include the email you use to sign in and, if possible, a screenshot — it usually gets things fixed in one reply.
Billing & refunds
Questions about a charge, cancelling, or our 30-day money-back guarantee. Web subscriptions can also be managed directly from your dashboard — see the Refund Policy for the details.
Feedback & ideas
Tell us what to build next, what confused you, or what you weighed. We read everything.
Press & partnerships
Writing about Scale for Grams or want to work together? Reach out and we'll get back to you quickly.